SALES & HELP LINE 01253 790084
Terms and Conditions

Terms And Conditions

We accept all major credit cards: Visa, Access, MasterCard, American Express, Switch and Connect.
If you are shopping from America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency on your statement. We do not charge for any item until it is ready to ship. Back ordered items are not charged until they are shipped. You may send your credit card information via phone, fax, postal mail or over the Internet.

Back Orders

All products are subject to availability. If your order cannot be fulfilled you will be informed and may be offered an alternative colour or later delivery date. You may of course cancel your order at any time if you so wish to.

Credit Card Security

We know of no documented cases of credit card fraud using our shopping system over the Internet. All credit card numbers are encrypted in the software when the order is placed using SSL encryption.

Returns Policy

If for whatever reason you are not completely satisfied with your purchase, you can return it within 28 days of receipt in its original "unworn condition" and we will refund the product price, if the packaging has been damaged or discarded please just wrap them up securely and return them to us. The value of your goods will be refunded but this will not include your postage costs. This does not affect your statutory rights as a consumer. However should you need to return any goods due to there being a fault with the goods received then your postage costs would be refunded to you.

Right to Withdraw

You have the right to withdraw from this agreement by providing a written notice of cancellation; this right ends 28 days after the date we deliver the products to you. You will not have to pay for any products and any amounts that you have been charged for will be refunded within thirty days in the same format as your original payment (e.g. credit card or cheque). In the event that we have dispatched the products that you have ordered, the goods should be returned to us and you will pay the costs for its return. Should you not return the goods to us when we request we will arrange collection but a charge will be made for this service and will be deducted from the refund. If you wish to withdraw your order, please contact our customer services department as soon as possible by telephoning 01253 790084, Monday to Friday 9.00 to 5.00pm or e-mailing

Customer Support and Service

If you need to talk to us about any customer support matters please feel free to call us between 10am-4.30pm (GMT) on:

By Telephone:
From within the UK 01253 790084
Call charges are standard rate.

By Post:
A Bentley Cushions
8 Smallwood Hey

Handling complaints

In the unlikely event that you should have a problem please inform us as soon as possible either by telephone, E-mail or in writing. We will acknowledge receipt of your complaint within 2 working days (Monday to Friday inc) and we will endeavour to sort out the problem as quickly as possible, this would usually take a maximum of 5 working days.

Reaching Us

Please visit our contact page for full details including our postal address, telephone and fax numbers and email addresses.

Privacy Policy

A Bentley Cushions do not disclose buyer’s information to third parties without your prior permission. Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item.

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service. 

We will not pass your e-mail address to other trusted traders unless you agree. 

The type of information we will collect about you includes:

your name 
phone number 
email address 
credit/debit card details 
We will never collect sensitive information about you without your explicit consent. 
The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly

The personal information which we hold will be held securely in accordance with our internal security policy and the law.

14/11/2023 The william morris seat pad/cushions have arrived and they fit our chairs perfectly. They are very comfortable, well made and look lovely. Thank you very much! Donna, Launceston

06/11/2023 This is to confirm that we are now in receipt of the above order. We are very pleased with the cushions, they are lovely! Hazel, Lancing

28/09/2023 Thank you so much for the custom made bench seat that I recently bought from you, I love it so much that I would like a quote for 2 chair cushions Denise, Stockton on Tees

30/05/2023 Just a quick note to say we have received the bench cushion this afternoon. It's just what we wanted. Clare, Newcastle under Lyme

08/02/2023 Am thrilled to advise that I've received my fox doorstop today and he's beautiful. Another one to add to my collection which I've bought through you. They remind me so much of UK. Thank you so much for all your help once again Linda, Maida Vale, Australia

View All Testimonials >>

A.Bentley Cushions
We are a family run business situated in rural Lancashire. We stock a wide range of products including Tapestry Cushions, Linen Cushions, Print Cushions, Seat Pads And Seat Cushions, Booster Cushions, Doormats, Cushions With Sayings, Novelty Socks, Doorstops, Wall Hangings, Throws and Draught Excluders.

These can all be purchased through our on-line store and the majority of orders are shipped within 2 to 3 working days to our customers. All the products on our web site are made to a very high standard and only the highest quality materials are used in the manufacturing process. We source the majority of our unique products from manufacturers worldwide and directly import into the UK.

How To Buy
Our website has been carefully designed to make buying our full range of cushions and accessories as simple as possible. Just browse our online store and click on any items you wish to purchase to put them into the shopping basket. You will then be asked for a few details that we will need to fulfil your order. If you live outside the UK then don't worry, we deliver worldwide.

Buy with Confidence
All credit/debit card and PayPal transactions are carried out on our secure server for complete security. You can also order and pay over the phone on 01253 790084. We offer a comprehensive refund policy on our complete range of Tapestry Cushions, Linen Cushions, Print Cushions, Seat Pads, Booster Cushions, Doormats, Cushions With Sayings, Novelty Socks, Doorstops, Wall Hangings, Throws and Draught Excluders if you are not completely satisfied with your purchase.

Other Outlets
In addition to this web site we retail through our Amazon Store and also on EBay.