Terms And Conditions

We accept all major credit cards: Visa, Access, MasterCard, American Express, Switch and Connect.
If you are shopping from America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency on your statement. We do not charge for any item until it is ready to ship. Back ordered items are not charged until they are shipped. You may send your credit card information via phone, fax, postal mail or over the Internet.

Back Orders

All products are subject to availability. If your order cannot be fulfilled you will be informed and may be offered an alternative colour or later delivery date. You may of course cancel your order at any time if you so wish to.

Credit Card Security

We know of no documented cases of credit card fraud using our shopping system over the Internet. All credit card numbers are encrypted in the software when the order is placed using SSL encryption.

Returns Policy

If for whatever reason you are not completely satisfied with your purchase, you can return it within 28 days of receipt in its original "unworn condition" and we will refund the product price, if the packaging has been damaged or discarded please just wrap them up securely and return them to us. The value of your goods will be refunded but this will not include your postage costs. This does not affect your statutory rights as a consumer. However should you need to return any goods due to there being a fault with the goods received then your postage costs would be refunded to you.

Right to Withdraw

You have the right to withdraw from this agreement by providing a written notice of cancellation; this right ends 28 days after the date we deliver the products to you. You will not have to pay for any products and any amounts that you have been charged for will be refunded within thirty days in the same format as your original payment (e.g. credit card or cheque). In the event that we have dispatched the products that you have ordered, the goods should be returned to us and you will pay the costs for its return. Should you not return the goods to us when we request we will arrange collection but a charge will be made for this service and will be deducted from the refund. If you wish to withdraw your order, please contact our customer services department as soon as possible by telephoning 01253 790084, Monday to Friday 9.00 to 5.00pm or e-mailing info@abentleycushions.co.uk

Customer Support and Service

If you need to talk to us about any customer support matters please feel free to call us between 10am-4.30pm (GMT) on:

By Telephone:
From within the UK 01253 790084
Call charges are standard rate.

By Post:
A Bentley Cushions
8 Smallwood Hey
Pilling
Preston
PR3 6HE

Handling complaints

In the unlikely event that you should have a problem please inform us as soon as possible either by telephone, E-mail or in writing. We will acknowledge receipt of your complaint within 2 working days (Monday to Friday inc) and we will endeavour to sort out the problem as quickly as possible, this would usually take a maximum of 5 working days.

Reaching Us

Please visit our contact page for full details including our postal address, telephone and fax numbers and email addresses.

Privacy Policy

A Bentley Cushions do not disclose buyer’s information to third parties without your prior permission. Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item.

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service. 

We will not pass your e-mail address to other trusted traders unless you agree. 

The type of information we will collect about you includes:

your name 
address 
phone number 
email address 
credit/debit card details 
We will never collect sensitive information about you without your explicit consent. 
The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly

The personal information which we hold will be held securely in accordance with our internal security policy and the law.